For customers of our clients
Received a notice from us? Check it with us before you change anything.
One of your suppliers has sold us an invoice, or is about to, and you have been asked to pay Credebt instead of them. This page explains what that means and how to confirm it is genuine.
What a notice of assignment is
Your supplier has sold us the right to be paid on one or more of its invoices to you. Where you are given notice of that sale in writing, it tells you whom to pay. That letter is the notice of assignment. It names your supplier, names Credebt International LLC as the purchaser and gives the account into which the invoices should now be paid.
It is a routine document. Larger suppliers' customers see them often. It does not mean your supplier is in difficulty; it means your supplier has chosen to be paid sooner than your terms allow and has arranged that with us.
Verify before you change any payment details
Criminals imitate exactly this kind of letter. Before you change where you pay anyone, including us, call us on the number on this site, not a number printed in the letter or in an email: +1 646 692 0079. We will confirm whether the notice is ours, which supplier it concerns and which invoices it covers.
Never act on new account details received by email alone, whether the email appears to come from your supplier, from Credebt or from anyone else.
A genuine notice from us will always be followed up by a phone call if you ask for one, will not press you to act the same day and names Credebt International LLC as the purchaser. Call us to confirm the account details before you pay.
What changes, and what does not
One thing changes: the account you pay for the invoices covered by the notice. Pay those invoices to Credebt on their normal due date, and quote the invoice number as you always have.
Nothing else changes. The goods or the service, the price you agreed, your payment terms, your contract and the people you speak to at your supplier are the same. If you have a query about an order or a dispute about an invoice, you take it up with your supplier as you always have, and you tell us too so that we do not chase an invoice you have a reason to hold.
If you have already paid your supplier
Tell us. It happens, especially in the first weeks after a notice. We will work it out with your supplier and tell you where things stand.
If you think a notice is not genuine
Do not pay. Call us, and tell your supplier by a phone number you already have for them. If money has gone to an account you now doubt, contact your own financial institution immediately and ask them to recall the payment.